Here's how we protect your data and respect your privacy.
If you are a Pristine Maid Cleaning customer or subscriber, or just visiting our website, this policy applies to you.
If you are a registered Pristine Maid Cleaning customer or a visitor to our website, we act as the "data controller" of personal data. This means we determine how and why your data are processed.
From the moment you request a quote from Pristine Maid Cleaning, we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically. Here are more details on when and how we do this.
We collect a variety of types of data to provide and improve our services to you. Below are the categories of data we collect:
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
Bearer is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target or service children, and we do not knowingly collect any personal data from any person under 16 years of age.
Bearer is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not targetPristine Maid Cleaning at children, and we do not knowingly collect any personal data from any person under 16 years of age.
There are two legal bases under which we use data:
You have given clear consent for us to process your personal data for a specific purpose. You can change your mind! If you have previously given consent to our processing your data, you can freely withdraw such consent at any time. You can do this by emailing us at support@pristinemaidcleaning.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Login and authentication, processing payments.
The legal basis for doing so is legitimate interests.
Product analytics, heat mapping our site, testing features, and session replay.
The legal basis for doing so is legitimate interests.
Notifying you of any changes to our service, solving issues via live chat support, phone, or email including any bug fixing.
The legal basis for doing so is legitimate interests.
Sending you emails and messages about new features, products and services, and content.
The legal basis for doing so is consent.
Your privacy is important to us, and we give you certain choices and rights regarding how we use your data. Here's how you can exercise those rights:
If you choose not to provide us with personal data, you can still use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser that allows you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website, but certain services may not work effectively.
We will inform you before collecting your data if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@pristinemaidcleaning.com
You have the right to access information we hold about you. This includes the right to ask us supplementary information about the categories of data we’re processing, the purposes of data processing, the categories of third parties to whom the data may be disclosed, how long the data will be stored, and your other rights regarding our use of your data.
You have the right to make us correct any inaccurate personal data about you.
You can object to us using your data for profiling you or making automated decisions about you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If it is technically possible, we will directly transfer the data to the other service for you.
You have the right to be "forgotten" by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the website.
If you have a complaint regarding our use of your data, please tell us first so we have a chance to address your concerns. If we fail in this, you can address any complaint to the CNIL, either by calling their helpline or as directed on their website.
You have several rights and choices regarding your data:
How secure is the data we collect? We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission is guaranteed to be 100% secure. You are responsible for keeping your username and password secret and safe.
Where do we store the data? The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland and processed in the countries we live in, including countries outside the EEA. We take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy when transferring outside the EEA.
How long do we store your data? We archive and stop actively using any personally identifiable information about you within 3 months from the last time you used Pristine Maid Cleaning. We delete your personal data from our archives no later than 6 years from the last time you used Pristine Maid Cleaning or as agreed in a separate contract.
We partner with third parties who we believe are the best at what they do. When necessary, your data is shared with them under strict conditions. Any data transfers to the US are encrypted and consist of insensitive personal data.
We don’t use cookies on visitors. We use Google Analytics for website measurement anonymously. When you interact with Pristine Maid Cleaning as a user, we (and third parties) will issue cookies unless you adjust your browser settings to refuse them.
Blocking Cookies: You can block cookies by activating a setting on your browser to refuse cookies. You can also delete cookies through your browser settings. Please note, disabling cookies may affect the functionality of our website.